CANCELLATION POLICY
Order Cancellation:
- Cancellation requests must be made within 24 hours of placing the order
- To cancel, contact us at hello@airifier.com with your order number
- Once approved, refunds will be processed to your original payment method within 5-7 business days
RETURN & REFUND POLICY
Eligibility for Returns:
- Returns must be requested within 10 days of receiving the product
- Products must be unused, in original packaging with all tags intact
- Contact hello@airifier.com with your order details and reason for return
Damaged Products:
- Report damaged products within 24 hours of delivery at hello@airifier.com
- Provide photos of the damaged product and packaging
- Once approved, the replacement will be delivered within 7 business days
- No charges for return shipping of damaged products
Return & Exchange:
- Return requests must be approved before sending the product back
- Once approved, the exchange or replacement will be delivered within 10 business days
- Customer is responsible for return shipping costs (except for damaged/defective products)
Refund Processing:
- Approved refunds will be credited to your original payment method within 5-7 business days
- Refund timeline may vary based on your bank/payment provider
- Orders accepted without complaint within 24 hours of delivery cannot be refunded
Non-Refundable Items:
- Products reported after 24 hours of delivery (unless damaged)
- Products without proof of purchase
- Used or damaged products (unless received damaged)
How to Initiate Return/Refund:
- Email hello@airifier.com within the specified timeframe
- Include order number, product details, and reason for return
- Await approval before shipping the product back
- Once we receive and inspect the returned product, a refund will be processed
For any questions, contact us at hello@airifier.com